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Valid ADX261 Exam Materials | Exam ADX261 Objectives

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Salesforce ADX261 certification exam is a proctored exam that consists of 60 multiple-choice questions. You will have 90 minutes to complete the exam, and you must score at least 65% to pass. ADX261 Exam is available in multiple languages, including English, French, German, Japanese, and Spanish.

>> Valid ADX261 Exam Materials <<

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Salesforce ADX261 exam is a certification test that focuses on an administrator's ability to administer and maintain Service Cloud. ADX261 exam is designed to test an administrator's knowledge of the Service Cloud features and capabilities, as well as their ability to maintain and manage the Service Cloud platform. ADX261 exam is a valuable credential for professionals who want to demonstrate their mastery of Service Cloud administration and maintenance.

Salesforce ADX261 Exam is a multiple-choice exam that comprises 60 questions, which must be completed within 105 minutes. ADX261 Exam can be taken both online and in-person at a testing center. To pass the exam, candidates must score at least 65%. It is important to note that ADX261 exam is a prerequisite for the Salesforce Certified Service Cloud Consultant certification. With the increasing demand for Salesforce professionals, achieving this certification can significantly boost one's career prospects and earning potential in the Salesforce ecosystem.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q176-Q181):

NEW QUESTION # 176
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?

A. Dashboad folder sharing
B. Dynamic dashboards
C. Org wide default for cases set to private
D. Case Object permissions set to create and read

Answer: A,B

Explanation:
These are two strategies that a consultant should recommend to enable support managers to see support metrics for their region by default. Dashboard folder sharing is a strategy that allows administrators to control the visibility and access of dashboards by placing them in folders and setting the sharing settings for each folder. Dashboard folder sharing can help create different dashboards for each region and share them with the respective support managers. Dynamic dashboards are a type of dashboards that display data according to the security settings of the user who is viewing it. Dynamic dashboards can help show support metrics for each region based on the user's role or profile. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.dashboards_folder_sharing.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic.htm&type=5

NEW QUESTION # 177
Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the lack of quality checking? Choose
2 answers

A. Set up an intuitive Data Category hierarchy
B. Enable and configure wildcards for article searches
C. Restrict the Manage Articles user permission
D. Require that an article be added when closing a case

Answer: B,D

NEW QUESTION # 178
Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?

A. Entitlements and Milestones
B. Case Assignment
C. Salesforce Console
D. Case Escalation

Answer: A

NEW QUESTION # 179
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?

A. Org wide default for cases set to private
B. Dynamic dashboards
C. Dashboad folder sharing
D. Case Object permissions set to create and read

Answer: A,B

NEW QUESTION # 180
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers

A. customer satisfaction Survey
B. Net promoter Score
C. Customer Support Requests
D. Customer Purchase History
E. Service Level Agreement

Answer: A,B,D

NEW QUESTION # 181
......

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Max Reed Max Reed

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