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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

Topic
Details

Topic 1

• Value Design: This topic covers an effective challenge statement, the internal dynamics of the organization, the key external context for innovation, and strategic directions.

Topic 2

• Tools and Artifacts: It focuses on high-level Salesforce capabilities, methods of co-creation, and the criteria for feasibility, desirability, and viability.

Topic 3

• Leveraging Adjacent Roles
• Skills: It is all about knowledge and skill infusions that are needed to create a vision, different technical and business capabilities, and a roadmap for implementation.

Topic 4

• Intangible Deliverables: The topic includes sub-topics about key relationships that are essential for solving the challenge statement, the best presentation techniques for communicating a vision, and the tools for productive cross-discipline collaboration.

 

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Salesforce Certified Strategy Designer Exam Sample Questions (Q109-Q114):

NEW QUESTION # 109
At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?

• A. In a walking deck with video clips from research sessions
• B. In an insights workshop with plenty of time for group discussion
• C. In a 'How Might We" statement to encourage new ideas

Answer: B

Explanation:
Explanation
The design team should present the information that challenges a stakeholder's hypothesis in an insights workshop with plenty of time for group discussion. This helps create a safe and collaborative space where the stakeholder can ask questions, share feedback, and understand the research findings and implications.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p

 

NEW QUESTION # 110
Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

• A. Suggest to simplify the complex sales cycle to make it fit the standard setup
• B. Implement Revenue Cloud
• C. Create a custom sales cycle that maps exactly to their needs

Answer: B

Explanation:
Explanation
The Strategy Designer should recommend implementing Revenue Cloud to streamline their sales cycle.
Revenue Cloud is a Salesforce product that enables companies to create flexible and scalable revenue models, automate complex billing and revenue recognition processes, and provide a unified buying experience across channels. Revenue Cloud includes CPQ (Configure, Price, Quote) and B2B Commerce solutions that can help Cloud Kicks' sales representatives create complex quotes and configure product solutions more easily and accurately.

 

NEW QUESTION # 111
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?

• A. Viability
• B. Desirability
• C. Feasibility

Answer: B

Explanation:
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives desirability as an outcome. Desirability is the degree to which a product or service meets or exceeds the expectations, needs, and desires of the customers. By creating an empathy map, a strategy designer can gain a holistic and empathetic view of the customer's thoughts, feelings, actions, and pain points. This can help the designer create solutions that are more attractive, satisfying, and meaningful for the customers. Viability and feasibility are not driven by empathy maps, as they relate to the business and technical aspects of a solution.

 

NEW QUESTION # 112
A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?

• A. complex system that their customers have experienced navigating successfully.
• B. A creative setting outside of their office that provides more inspiration and activity
• C. An organization outside of their industry that has solved unique but similar problems

Answer: C

Explanation:
Analogous research involves looking at solutions in different contexts or industries to solve similar problems.
For supply chain issues, studying how an unrelated industry overcame comparable challenges can provide fresh insights and innovative approaches, offering new perspectives on problem-solving.

 

NEW QUESTION # 113
Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

• A. Would customers recommend this to a friend?
• B. What are customers willing to pay?
• C. How would customers improve the experience?

Answer: B

Explanation:
The question that CK should seek answers to when determining if the business model is viable is what are customers willing to pay? This question helps evaluate the value proposition and revenue streams of the new service, and whether customers perceive the service as worth paying for. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a

 

NEW QUESTION # 114
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