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The Salesforce Certified-Business-Analyst Exam is designed to test the candidate's ability to apply various business analysis techniques and tools in the Salesforce environment. Certified-Business-Analyst exam consists of multiple-choice questions, and candidates have two hours to complete it. Certified-Business-Analyst exam is administered online, and candidates can take it from anywhere in the world. The cost of the exam is $200, and it is valid for two years.

Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Exam is a popular certification that is designed to validate the skills and knowledge of professionals who work with the Salesforce platform. Salesforce Certified Business Analyst Exam certification is ideal for business analysts, consultants, and administrators who are responsible for designing and implementing solutions using Salesforce technologies. The Salesforce Certified Business Analyst exam covers a wide range of topics such as data modeling, business process automation, reporting, and data management. It is a rigorous exam that requires a deep understanding of the Salesforce platform and its various features.

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Salesforce Certified Business Analyst Exam Sample Questions (Q99-Q104):

NEW QUESTION # 99
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?

A. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.
B. Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.
C. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.

Answer: B

Explanation:
Explanation
The business analyst should acknowledge the feedback, create a new user story that includes the field changes, and ask the stakeholder to update the existing test case to show it was successfully tested. This is because changing the label of several fields and adding two new fields are new requirements that were not part of the original user story or test case. Therefore, they should be captured as a new user story with its own acceptance criteria and priority. The existing test case should not be modified to include these changes, but rather updated to reflect that it passed successfully based on the original acceptance criteria. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing

NEW QUESTION # 100
The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?
What should the BA focus on?

A. Evaluating team' skill and experience to determine how they can better align.
B. Mapping historical leas data from each team and building charts to highlight similarities
C. Scheduling and all-day collaboration workshop with both team to resolve their differences

Answer: C

NEW QUESTION # 101
The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definitions of a qualified lead.
What should the BA focus on?

A. Mapping historical lead data from each team and building carts to highlight similarities
B. Evaluating the team's skills and experiences to determine how the can better align.
C. Scheduling an all-day collaboration workshop with both team to resolve their differences.

Answer: C

Explanation:
Explanation
The business analyst should focus on scheduling an all-day collaboration workshop with both teams to resolve their differences. This will allow the teams to come to a common understanding of what a qualified lead is and how they can work together to improve the lead qualification process.
Here are some additional details from Salesforce Certified Business Analyst documents and resources that support the answer:
Mapping historical lead data from each team and building charts to highlight similarities is not likely to be effective in resolving the disconnect between the teams. This is because the teams may have different definitions of what a qualified lead is, and the data may not be able to resolve these differences.
Evaluating the team's skills and experiences to determine how they can better align is not likely to be effective in resolving the disconnect between the teams. This is because the teams may have different definitions of what a qualified lead is, and the evaluation is not likely to change these definitions.
Scheduling an all-day collaboration workshop with both teams to resolve their differences is the most likely to be effective in resolving the disconnect between the teams. This is because the workshop will allow the teams to come to a common understanding of what a qualified lead is and how they can work together to improve the lead qualification process.
In conclusion, the business analyst should focus on scheduling an all-day collaboration workshop with both teams to resolve their differences. This will allow the teams to come to a common understanding of what a qualified lead is and how they can work together to improve the lead qualification process.

NEW QUESTION # 102
A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

A. A polished, proven solution
B. A model of a final proposed product
C. A first pass, simple sketch of an idea

Answer: C

NEW QUESTION # 103
Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

A. User stones decrease the need for collaboration within a product team throughout the project.
B. User stones translate requirements in a way that shows a product's value to the end user.
C. User stories provide specific details about a product early in the development lifecycle.

Answer: B

Explanation:
User stories are short descriptions of a feature or functionality from the perspective of an end user. They follow the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs.
The why is the benefit or value that the user will get from the feature or functionality. User stories help translate requirements in a way that shows a product's value to the end user and helps prioritize and validate them. User stories do not provide specific details about a product early in the development lifecycle because they are usually high-level and flexible. User stories do not decrease the need for collaboration within a product team throughout the project because they require constant communication and feedback among stakeholders, developers, and testers. References: 1 https://parquet.dev/a-guide-to-salesforce-user-acceptance- testing/

NEW QUESTION # 104
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